Returns & Cancellations

RETURNS & EXCHANGES

CUSTOMFACTOR

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

  • You have 7 days from the date of delivery to claim for the return or exchange if :
  • The product is damaged, stained, defected or incomplete.
  • The product/s must be unused, in the original packaging with labels and protective stickers attached.

  • This is only applicable for orders delivered within Pakistan, for international orders please contact our customer support team and we will try to help you out in a possible way.

HOW DO I APPLY FOR THE RETURN?

  • To return an item, please email us at customfactorofficial@gmail.com with the return reason and order details. 

  • Once our customer support team approves the return you will be requested to send the parcel to our Warehouse.

  • Please note that you are responsible for the cost of returning the items to us.

WHEN WILL MY RETURN BE PROCESSED?

  • We aim to process all returns with 5-7 working days of receipt. 

  • During busy periods please allow up to 14 working days for your return to be processed.

DO YOU OFFER REFUND? 

  • Unfortunately, we don't offer any refunds.
  • We only offer coupon, exchange.